Contact OneSMM
Help with your next step
Questions about an account, order or integration? Choose the channel below. Contact us by email or Telegram. Reply times depend on business hours and the volume of requests.
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Choose your contact channel
Email, Telegram, WhatsApp or account tickets — choose the channel that fits your question.
Email support
For detailed questions, billing and reseller setup. Reply times depend on team availability and the volume of requests.
Telegram support
Ask about order status, refill eligibility or account help. Include the order ID when relevant.
Official channel
OneSMM news, service updates and announcements.
WhatsApp
Use WhatsApp if it is your preferred messaging channel.
Support tickets
Logged-in users can open a ticket and track every reply in one place.
Send a message
Describe your question below. Include your username or order ID, where relevant, so the team can review the right record.
- Orders & refill requests Include the order ID and service name to help us investigate.
- API / resellers Describe your integration and expected volume so we can review the available options.
- Billing Include the payment method and approximate transaction time so we can locate it.
Message sent. The team will review your request.
Something went wrong. Please try again or email hello@onesmm.com.
Before you write — quick answers
Start with answers to common support questions.
How quickly will you respond?
Response times vary with team availability, the channel and the volume of requests. Use an account ticket to keep the conversation in one place.
Do you offer API support?
Yes. Use the API documentation and contact the team with integration questions about your panel or tools.
What about service guarantees?
Refill is available only where offered in the selected service. Check that service's eligibility rules, timeframe and request process before ordering.
Can I become a reseller?
Email hello@onesmm.com with your expected volume and needs. The team can discuss wholesale options and onboarding.
What platforms do you support?
OneSMM focuses on Telegram services. Check the services page for available services and their individual conditions.
Which payment methods do you accept?
Available payment methods are shown in your account's Add funds section. Review the selected method's currency, limits, any displayed fees and instructions before making a payment.
Ready when you are
Create a free account, explore Telegram services or contact the team to discuss your needs.